Terms and Conditions
All Conditions Apply:
“Company” or “we” means The Dome Entertainment Center Limited, whose registered office is at Plot 423 Adekunle Fajuyi Street, Central Area, including its outlets: The Bowling Alley, The Summit Restaurant & Bar, The Satchmo Lounge, The Francis Hotel, The Wesley Snipes Lounge, The Twins Café & Bakery, The Camelot Spa, Paradiso Garden, BodyTrust Gym and Health Bar, Noni’s Pizzaria and The Ogidi Conference Hall.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Terms” means these terms and conditions.
“Websites” means www.thedomeng.com or any other website owned or operated by us relating to any of our businesses as may become necessary from time to time.
“VAT” means value added tax.
All Bookings for any of the services offered at The Dome are subject to these Terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorize the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
The prices displayed on the Websites, and at the reception desk, are an average per night per person until a rate is selected. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Website, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in the local currency
VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued.
- Check-in/ Check-out Requirements:
In the interests of security and to prevent fraud, at the time of check-in at The Francis Hotel, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 2.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.
On the day of departure, we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested, subject to availability, and will be charged at an hourly rate at the discretion of the Hotel.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact The Francis Hotel.
We accept the following methods of payment: MasterCard, Visa Cards. Other payment cards would be considered on platform availability.
For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.
At the time of check-in we will authorize the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorization by another valid form of payment, including cash or cheque.
During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceeds the authorization taken on check-in, further authorization will automatically be requested and if such authorization is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorization taken on check-in, the authorization for the amount not utilized will be released, however, we cannot control how long it takes for your bank to affect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
- Changes or Cancellation by the Company:
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room through a “choose your own room” facility on the Website, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
We reserve the right, and you hereby authorize us, to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
Dependent on your individual needs a selection of specifically designed rooms is provided at each of our hotels.
Please contact our Call Centre on 09099600908 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
Guests staying in The Francis Hotel may use other outlets at The Dome throughout the duration of their stay for leisure. Charges for services offered at these outlets may be paid for in cash or charged to guest room.
Children under 16 years of age must be accompanied by an adult at all times and may use the facilities within approved time. For health and safety reasons children under 16 are not permitted to use the gymnasium and children under 16 are not permitted to use the sauna, spa bath or steam room. Such children must also be guided while using the swimming pool.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Hotel guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of The Francis Hotel, we would advise you to check directly with the Hotel in advance of arrival.
The Dome has its own car park but cars are parked at owner’s risk. There are no charges attached to the car park. However, guest who intend to park their cars for long duration of time, or travel out while their cars are parked, must notify the security and hotel reception before doing so. Charges may also apply for such long parking.
Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage however caused (save as may not be excluded or restricted by applicable law).
- Hotel Events:
Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information.
- Guest Behaviour:
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from The Francis Hotel, and all outlets at The Dome if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
- No Smoking:
Guests are not permitted to smoke in rooms or public areas.
All children (a person under 16 years of age) staying at The Francis Hotel must be accompanied by an adult and must be supervised by an adult at all times.
Cots and extra beds are available in most of our properties. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
No pets are allowed at The Francis Hotel and all outlets of The Dome
- Personal Information:
Telephone calls may be recorded from time to time to help us improve the service we offer you.
- Force Majeure:
The Dome accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by, or as a result of, force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
- Limitation of Liability:
The Company will not be responsible for the loss or damage of any property left in The Francis Hotel. Guests are to ensure they clear their rooms when leaving.
The Dome will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of The Dome, its employees, contractor or agents or otherwise).
The Dome shall not be liable for any death or personal injury caused by guest negligence. It shall also not be liable for fraud or fraudulent misrepresentation suffered by any guest on account of interaction with another guest.
- Governing Law and Jurisdiction:
The Contract and any non-contractual obligations arising in connection with it are governed by Laws of the Federal Republic of Nigeria. High Court of the Federal Capital Territory shall have exclusive jurisdiction to determine any dispute arising in connection with The Dome/Customer Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which may now, or later, lead to proceedings being brought in the FCT High courts.
- Web Site Information:
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, The Dome Entertainment Center Limited does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of the Websites is the copyright of The Dome Entertainment Center Limited, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.